FAQ

Frequently Asked Questions (FAQs):

1. What is Quest for Vitality?

  • Quest for Vitality is a premier skincare destination offering a curated selection of high-quality products designed to nourish and revitalise your skin from the deeper layers.

2. What types of products do you offer?

  • We offer a wide range of skincare essentials including cleansers, moisturisers, serums, masks, and more, all carefully curated to address various skin concerns and enhance your natural beauty.

3. Are your products suitable for all skin types?

  • Yes, our products are formulated to be suitable for all skin types, including sensitive skin. However, we always recommend performing a patch test before using any new product, especially if you have sensitive skin or known allergies.

4. Are your products cruelty-free?

  • Yes, all of our products are cruelty-free. We are committed to providing ethically sourced and cruelty-free skincare solutions.

5. How can I place an order?

  • You can easily place an order directly through our website. Simply browse our collections, add your desired products to your cart, and proceed to checkout.

6. What payment methods do you accept?

  • We accept various payment methods including credit/debit cards, PayPal, and other secure online payment options for your convenience.

7. How soon can I expect to receive my order?

  • We strive to process and ship orders as quickly as possible. Typically, orders are processed within 1-2 business days, and shipping times vary depending on your location. You can track your order using the provided tracking information.

8. What if I'm not satisfied with my purchase?

  • We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, please contact our customer service team within 30 days of receiving your order, and we'll assist you with returns or exchanges.

9. Do you offer international shipping?

  • We do not offer international shipping at this stage. Please refer to our shipping policy for more information.

10. How can I contact customer support if I have further questions?

  • If you have any additional questions or need further assistance, please don't hesitate to contact our customer support team. You can reach us through our contact form on the website. We're here to help!